Frequent Asked Questions

C-TRADE is an innovation developed to harness and promote participation of retail investors and institutions in financial and capital markets through mobile and internet-based platforms. It automates the interface of the retail and institutional investors giving them direct access to the market with enhanced efficiency and convenience

Online and mobile trading differ from conventional trading in that these offer the retail (individual and institutions) market segment direct market access and trading of securities unlike the conventional in which one will have to go through a securities dealer to post an order or participate within the market.

Mobile and online trading refers to the use of wireless technologies in securities trading. It allows investors to access trading platforms, from mobile phones and online platforms rather than being confined to traditional trading methods. This technology provides easier access for smartphone users to actively manage their portfolios on the go. The applications are run on an engine called C-TRADE.

The normal statutory fees as governed by SI 100 0F 2016 and the normal mobile and online banking transactional costs.

Trading using the C-TRADE suite is very secure. The process requires authorization through PINs only known by the account holder thereby ensuring security of shares and funds.

The transaction process requires prepayment for the deal to settle thereby ensuring that only funded deals will settle in the normal 3-day process.

This is a function where one can instruct the application to trade on their behalf once the price reaches a certain Low if it’s a buy, or a certain High if it’s a Sell, one can actually travel or go for a holiday knowing that the app will trade for them in their absence.

Allows Trading of unit Trusts on C-TRADE.A unit trust is an unincorporated mutual fund structure that allows funds to hold assets and provide profits that go straight to individual unit owners instead of reinvesting them back into the fund.

C-TRADE offers various benefits to stakeholders, that is; • Promotes financial inclusion • Multiple capital market access channels • Access to multiple trading markets • Access to multiple liquidity channels • Centralized Order Routing • Centralized market surveillance & monitoring • Real time Business Intelligence • Real Time transacting • Modern Technology • Strategic flexibility • Supports mass usage • Enhanced market efficiencies • Enhanced price discovery of securities

Call the C-TRADE helpdesk oh the following toll-free numbers Econet subscribers—08080277 Netone subscribers—08010077 Live chat on web portal Email C-TRADE on ctrade@escrowgroup.org Whatsapp 0737594405 & 0777122537

ZSE – 9:30am-12pm FINSEC – 9:30am-4pm

Financial Securities Exchange (Private) Limited (FINSEC) is licensed by the Securities and Exchange Commission of Zimbabwe as a Securities Exchange (Alternative Trading Platform). FINSEC harnesses and facilitates electronic trading of a wide variety of securities, thereby formalizing marginalized market segments and bringing all alternative trading activities on to a central and organized market place. FINSEC provides a world class electronic platform for the issuance, holding, trading and settlement of financial securities. The Zimbabwe Stock Exchange, or ZSE, is the official stock exchange of Zimbabwe. Zimbabwe Stock Exchange exists to mobilise long term capital and to provide an efficient and reliable securities market. The Victoria Falls Stock Exchange (VFEX), is a subsidiary of the Zimbabwe Stock Exchange (“ZSE”) established to kick start the Offshore Financial Services Centre (OFSC) earmarked for the special economic zone in Victoria Falls

Yes, through the C-TRADE Corporate which allows corporates to open accounts on C-TRADE and trade the same way as Retail investors

Please note that the minimum deposit is ZWL$500.00

The minimum number of shares depends on the broker you would have chosen and the system notifies you if you are below the limit of the chosen broker

1. Follow this link-https://ctrade.co.zw/online/#/home 2. Enter your email address and click next 3. Enter your password and click next You will be logged in your account.

Step 1: Follow this link https://www.ctrade.co.zw/
Step 2: Click on sign up

Step 3: Enter your personal details, accept the terms and conditions then click on next
Step 4: Enter your Domiciling details and contact details then click next
Step 5: Enter your Banking Details. These banking details need to be in your name they will be used when you want to make a withdrawal
Step 6: Enter your occupational details, enter your PEP status, Pick a custodian, Enter your security questions, upload your KYC documents in pdf or picture format and when done click submit. Submit your application and wait for your account to be verified within 24 hours.
A politically exposed person (PEP) is an individual who is or has been entrusted with a prominent function. Many PEPs hold positions that can be abused for the purpose of laundering illicit funds or other predicate offences such as corruption or bribery. These include heads of state, government ministers or equivalent politicians, senior government executives, high-ranking judges, high-ranking military officers, central bank governors, or board members or executives of an international organization.
A custodian Bank holds financial assets for safekeeping to minimize the risk of theft or loss. These assets may be stored in physical or electronic form. Custodian banks can also manage financial accounts, handle settlements, and deal with compliance.
Step 6: Your account will be verified and you will receive a confirmation email from C-TRADE once the account is activated.
Step 7: To start trading follow this link https://www.ctrade.co.zw/ and click login

To register you have to
1. Follow this link https://ctrade.co.zw/
2. Select Sign up
3. Select Company
4. Fill all the details including your;
• Certificate of Incorporation Number • Banking details • Profile picture • Company Representative National ID • Company Representatives (Initiator and Authorizer) • Company address 5. Submit your application and wait for your account to be verified within 24 hours.
REGISTRATION COMPLETE

1. Follow this link-https://ctrade.co.zw/online/#/home
2. Enter your email address and click next
3. Enter your password and click next
You will be logged in your account.

1. Download the C-TRADE Mobile App on Google Play store or CTRADE Securities on Apple App store
2. Open the app
3. Click on create an account, fill in all the personal information fields then click next
4. Select custodian and also input the banking details, then click next
5. Fill in all the fields then enter your email address and preferred login credentials, when done click next.
6. Fill in the occupation status information, when done click next
7. Enter the security questions. note that these are the questions to be used when resetting password or changing static details when done click next
8. Upload the required KYC documents when done click submit
9. Your account will be verified and you will receive a confirmation email from C-TRADE once the account is activated.
10. To start trading enter your email address and password when done press Login.
REGISTRATION COMPLETE

To register, follow the simple steps below
1. Download the C-TRADE Mobile App on Google Play store
2. Click Home
3. Click the navigation button
4. Select Company and fill all the fields
5. Click submit
REGISTRATION COMPLETE

1. Download the C-TRADE Mobile App on Google Play store or CTRADE Securities on Apple App store
2. Open the app
3. Click on create account, fill all the personal information fields then click next
4. Select custodian and also input the banking details, then click next
5. Fill in all the fields then enter email address and preferred login credentials, when done click next
6. Fill in the occupation status information, when done click next
7. Enter the security questions. note that these are the questions to be used when resetting password or changing static details when done click next
8. Upload the required KYC documents when done click submit
9. Your account will be verified and you will receive a confirmation email from C-TRADE once the account is activated.
10. To start trading enter email address and the password when done press Log in
REGISTRATION COMPLETE

To register, follow the simple steps below
1. Click Home
2. Click the navigation button
3. Select Company and fill all the fields
4. Click submit
REGISTRATION COMPLETE

1. Open the C-TRADE Mobile App
2. Enter your email address
3. Enter your password

1. Dial *727#
2. Complete options 1-5
• Name details
• Personal details
• Addresses
• Bank details
• Custodians
3. Finally select option 6 to complete process

1. Dial *150#
2. Select Ecocash l-investa
3. Select buy or sell shares
It prompts you to register on option
If you were referred by an agent, say YES if not, select NO
• Enter your USSD pin and re-enter it.
• Proceed creating a C-TRADE account say yes
Account Successfully Created

1. Dial *727#
2. Enter PIN
3. Select My Funds
4. Select Deposit or Withdraw
5. Select Bank
6. Select Branch
7. Enter Bank account
8. Confirm banking details
BANKING DETAILS SUCCESSFULLY ADDED

1. ABC Stockbrokers (Private) Limited
2. Akribos
3. EFE Securities (Private) Limited
4. FBC Securities (Private) Limited
5. Imara Edwards Securities (Private) Limited
6. Interhorizon Securities (Private) Limited
7. Invictus Securities Zimbabwe (Private) Limited
8. Lynton-Edwards Stockbrokers (Private) Limited
9. MMC Capital (Private) Limited
10. Morgan and Co

For you to post an order, you should select a specific dealer from a list of registered securities dealers

For you to post an order, you should select a specific dealer from a list of registered securities dealers

1. Do ZIPIT to the details below
ACCOUNT NAME: CORPSERVE REGISTERS PVT LIMITED
ACCOUNT NUMBER: 1117149110
BRANCH NAME: CABS PLATINUM
BRANCH CODE: 24000
Send Proof of payment or screenshot to CTRADE help desk on WhatsApp 0737594405/0777122537

1. Click deposit.
2. Select Option 1 Paynow (Visa, Zimswitch, Telecash, Ecocash)
3. Enter amount and click make payment (it will direct you to a Paynow page)
4. Enter email address as GUEST USER
5. Click log in
6. Select ZIMSWITCH (VPAYMENTS)
7. Fill in transaction details (full name and contact number)
8. Click make payment

• CABS
• CBZ
• FBC
• POSB
• ZB BANK

1. Click deposit
2. Select OPTION 2 ECOCASH
3. Enter Econet Phone Number
4. Enter Amount
5. Click Make Deposit
6. Confirm payment on Ecocash Phone

1. Dial *727#
2. Enter PIN
3. Select Option 1 –MY FUNDS
4. Select DEPOSIT
5. Enter amount
6. Enter YES
7. Confirm payment

1. Select equities or ETFs Tab
2. Click buy order from the market watch
3. Select Exchange
4. Select company
5. Select security
6. Enter quantity
7. Select time in force
8. Enter price
9. Place Order
You have successfully placed a buy order

1. Select equities or ETFs Tab
2. Click buy order from the market watch
3. Click sell order
4. Select Exchange
5. Select company
6. Select security
7. Enter quantity
8. Select time in force
9. Enter price
10. Place Order
You have successfully placed a sell order

1. Select equities or ETFs Tab
2. Click buy order from the market watch
3. Select the company you would like to buy from the market watch
4. Click on Buy
5. Time in force
6. Enter quantity
7. Click post
8. Click on Post
You have successfully posted a buy order
Or 9. Click my orders
10. Click buy
11. Select Exchange
12. Select company
13. Time in force
14. Enter quantity
15. Click post
16. Click on Post
You have successfully posted a buy order

1. Select equities or ETFs Tab
2. Click buy order from the market watch
3. Click my orders
4. Click sell
5. Select Exchange
6. Select company
7. Time in force
8. Enter quantity
9. Click post
10. Select Confirm
You have successfully posted a sell order
11. Select the company you would like to sell from the market watch
12. Click on Sell
13. Time in force
14. Enter quantity
15. Click post
16. Click on Post
You have successfully posted a buy order

1. Dial *727#
2. Select Option 3 ‘Trade Shares’
3. Select Exchange
4. Select Order Type( SELL)
5. Select Counter By Alphabet
6. Select Company
7. Press 1 to Continue
8. Enter Quantity
9. Select Broker
10. Confirm Order

1. Dial *727#
2. Select Option 3 ‘Trade Shares’
3. Select Exchange
4. Select Order Type (BUY)
5. Select Counter by Alphabet
6. Select Company
7. Press 1 to Continue 8. Enter Quantity 9. Select Broker Confirm Order

The Market watch on C-TRADE allows you to view the shares available for each counter (ASK VOLUME), the price at which the shares are being sold for (BEST ASK), the share orders by the other buyers (BID VOLUME) and the price at which the other buyer are willing to pay (BEST BID)

Time in force is a special instruction used when placing a trade to indicate how long an order will remain active before it is executed or expires. These options enable traders to be more specific about the time parameters surrounding a given order.

• Day orders are canceled if the trade does not execute by the close of the trading day. Often times, these are the default order type for many brokerage accounts.
• Good-Till-Canceled orders will continue to be effective until it executes or is canceled. Some common exceptions to the rule include stock splits, distributions, account inactivity, modified orders, and during quarterly sweeps.
• Immediate or Cancel Orders-are canceled if the entire order does not execute as soon as it becomes available. Often times, this is used to avoid purchasing shares in multiple blocks at different prices and ensure an entire order executes at a single price.
• Good Till Day-The GTD (Good-til-Date/Time) time in force lets you select an expiration date and time up until which an order will continue to work. A day order automatically expires at the end of the regular trading session if it hasn’t been filled

Yes, by answering the security questions before logging in. After logging in click CHANGE STATIC DETAILS under My Profile

Yes, by clicking the NEWSFEED button on the bottom left side of your screen under My Profile

After a withdrawal funds are credited into the account details provided in one’s account within three working days after date of withdrawal

The trading cycle is T + 3 which means after selling your shares you can be able to withdraw your funds after 3 working days i.e uncleared cash has been cleared. However, you are able to use the uncleared cash to trade.

A unit trust is a form of collective investment constituted under a trust deed. A unit trust pools investors’ money into a single fund, which is managed by a fund manager.

Money market funds – 30 days Property fund – 180 days Equity Fund – 30 days Old mutual balance fund – 30 days Old mutual bond fund – 180 days What is the notice period for a withdrawal on Old Mutual Unit Trusts? 14 days

A C-TRADE Investment club is group of individuals who meet for the purpose of pooling money and investing.

The chairman of the club you want to be in has to invite you.

The chairman buys the shares for the club

1. In your club click members. 2. Click exit club on your name. 3. Confirm the exit YOU WOULD HAVE SUCCESSFULLY EXITED THE CLUB

1. They create room to invest in high value securities which is a challenge for individual investors. 2. Capital appreciation/growth 3. Learning from the big elephants in the club. 4. Teach you market discipline. 5. The returns (or losses) that the club realizes entirely depend on club members and their abilities to choose the right investments for their pooled funds.

1. Investment clubs operate in a regulated environment. 2. With investment clubs evert member is entitled to the shareholding of their contribution unlike in mukando where the one given the money has holding for every member. 3. Default risk is proportionately balanced in C-TRADE investment clubs unlike in a mukando where one person assumes the entire default risk.

The entire market is regulated, thus making investments secure.

Buying shares of a listed company represents part-ownership in a business concern. If you buy shares of a listed company, you become a shareholder and become vested with shareholder rights which include voting at the company’s Annual General Meetings.

This is a professionally managed pool of funds from a group of investors that share the same investment objectives. These funds are pooled together to buy a diversified portfolio of products (or product mix) on the investments market. Each investor has a proportional stake in the portfolio based on how much money he or she contributed. The word “unit” refers to the portion or part of the Portfolio that is owned by the investor.

Debt instruments are paper or electronic obligations that enable the issuing party to raise funds by promising to repay a lender in accordance with terms of a contract. Types of debt instruments available locally include notes, bonds, and debentures. Semi fixed income instruments like preference shares are also available.

Real estate investment trusts (“REITs”) allow individuals to invest in large-scale, income-producing real estate. A REIT is a company that owns and typically operates income-producing real estate or related assets. These may include office buildings, shopping malls, apartments, hotels, resorts, self-storage facilities, warehouses, and mortgages or loans. Unlike other real estate companies, a REIT does not develop real estate properties to resell them. Instead, a REIT buys and develops properties primarily to operate them as part of its own investment portfolio

Futures- are derivative financial contracts that obligate parties to buy or sell an asset at a predetermined future date and price. The buyer must purchase or the seller must sell the underlying asset at the set price, regardless of the current market price at the expiration date. Underlying assets include physical commodities and financial instruments. Futures contracts detail the quantity of the underlying asset and are standardized to facilitate trading on a futures exchange. Futures can be used for hedging or trade speculation

Options - are a type of derivative product that allow investors to speculate on or hedge against the volatility of an underlying stock. Options are divided into call options, which allow buyers to profit if the price of the stock increases, and put options, in which the buyer profits if the price of the stock declines. Investors can also go short an option by selling them to other investors. Shorting (or selling) a call option would therefore mean profiting if the underlying stock declines while selling a put option would mean profiting if the stock increases in value.

An edutainment initiative targeting Zimbabweans, especially the youths with an aim to impart knowledge on investment in securities and create a culture of saving and investing. It further aims to enhance financial management and entrepreneurial skills among the Zimbabwean youth and create a sense of ownership, loyalty and association by reaching out to the youths and by creating a unifying factor.

Investors will benefit • Financial literacy; • Investing and saving culture • Financial freedom • Learning to invest at zero risk • Information symmetry between capital market participants & Investor; • Redundant manual procedures in booking orders; • Introduction of wide array of products in investment and savings

For one to participate in the C-TRADE Fantasy they should satisfy the following conditions 1. Must be above 18 years old 2. Have an ID or a valid passport 3. Have a bank account 4. Smartphone, Laptop or Tablet and Internet connection Open a C-TRADE account

To participate in C-TRADE Fantasy one needs to have an account with C-TRADE. If one does not have a C-TRADE account, they are required to download the C-TRADE Mobile app from the play store or access our website ctrade.co.zw and fill in the online forms and upload the required documents which are an ID and Passport size photo. Existing account holders can also participate by logging in and clicking on C-TRADE Fantasy. https://online.ctrade.co.zw Once completed, the participant will be able to build their portfolio.

Every participant will be allocated 1 million ZWL in their C-TRADE FANTASY account to invest in equities. The participants can trade equities listed on FINSEC and ZSE. At the end of each month, Portfolio values will be ranked and winners with the highest portfolios will win amazing prizes. Finally, at end of the competition in 6 months, the Winners with the Highest portfolio value will win an amount equivalent to their portfolio value

No, C-TRADE FANTASY is available on C-TRADE mobile app. Just click on the menu button then click on switch to fantasy then the application will lead you to C-TRADE FANTASY market watch.

Access to C-TRADE FANTASY is absolutely free. You do not need to pay anything

At the moment participants can trade all equities listed on FINSEC and ZSE

Yes, it is possible the only difference is C-TRADE Live is trading with real money whilst C-TRADE Fantasy trades with virtual money.

On a monthly basis winner will win Data and cash. At end of the program, overall winners will win money cash which will be credited into their C-TRADE wallet for live trading

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