Frequently Asked Questions

What is mobile and online trading?

Mobile and online trading refers to the use of wireless technologies in securities trading. It allows investors to access trading platforms, from mobile phones and online platforms rather than being confined to traditional trading methods. This technology provides easier access for smartphone users to actively manage their portfolios on the go. The applications are run on an engine called C-Trade.

What is C-TRADE?

C-Trade is an innovation developed to harness and promote participation of retail investors and institutions in financial and capital markets through mobile and internet based platforms. It automates the interface of the retail and institutional investors giving them direct access to the market with enhanced efficiency and convenience

How efficient is C-Trade?

C-Trade is efficient as it allows investors to transact in the comfort of their homes without physically visiting a securities dealer, in the process saving time. It also offers real-time trading and automation of all activities.

How does Mobile and Online Trading differ from conventional trading?

Online and mobile trading differ from conventional trading in that these offer the retail (individual and institutions) market segment direct market access and trading of securities unlike the conventional in which one will have to go through a securities dealer to post an order or participate within the market.

How do I access C-Trade?

There are various channels of accessing C-TRADE to suit every investor namely, Web portal, USSD, Android App and IOS.

  1. Via web portal which is ctrade.co.zw
  2. Android app which is C-TRADE MOBILE on Google PlayStore
  3. Via USSD *727#
How do I register for C-TRADE via the web portal?

To register, you have to
Step        1: Follow this link-https://ctrade.co.zw/online/#/home
Step        2: Under My Profile click Create an account
Step        3: Fill all the fields and when done click submit
Step        4: To start trading go on My Profile and click login.
Step        5:   To login; enter your email address and password. Your One Time Password will be sent to your email.
Step      6: Enter your One Time Password and start trading.

REGISTRATION COMPLETE

How do I register via Android?

To register, follow the simple steps  below

Step 1: Download the C-TRADE Mobile App on Google  Play store

Step 2: Click Profile, fill all the fields

Step 3: Click submit:

Step 4: To login; enter your email address and password. Your One Time Password will be sent to your email

Step 5: Enter One Time Password and start trading

REGISTRATION COMPLETE

How do I register via USSD?
  1. Dial *727#
  2. Complete options 1-5
    • Name details
    • Personal details
    • Addresses
    • Bank details
    • Custodians
  3. Finally select option 6 to complete process
How do I register via Ecocash I-nvesta?

Step 1: Dial *151#

Step 2: Enter PIN

Step 3: Select Option 2- Make Payment

Step 4. Select Option 6-Regular Payments

Step 5: Select Option 4-Ecocash i-nvesta

Step 6: Select C-Trade

Step 7: Click Confirm

Account successfully created

Do you have the list of brokers I can contact?
  1. ABC Stockbrokers (Private) Limited
  2. Bethel Equities (Private) Limited
  3. EFE Securities (Private) Limited
  4. FBC Securities (Private) Limited
  5. Imara Edwards Securities (Private) Limited
  6. Interhorizon Securities (Private) Limited
  7. Invictus Securities Zimbabwe (Private) Limited
  8. Lynton-Edwards Stockbrokers (Private) Limited
  9. MMC Capital (Private) Limited
  10. Old Mutual Securities (Private) Limited (CABS)
  11. Platinum Securities (Private) Limited
  12. Southern Trust Securities (Private) Limited
Can I post an order without selecting a securities dealer?

For you to post an order, you should select a specific dealer from a list of registered securities dealers

What is a custodian?

A custodian is a financial institution that holds customers’ securities for safekeeping so as to minimize the risk of their theft or loss. A custodian holds securities and other assets in electronic or physical form.

How do I deposit using my card?

Step 1. Click deposit

Step 2. Select Option 1 Paynow (Visa, Zimswitch, Telecash, Ecocash)

Step 3. Enter amount and click make payment (it will direct you to a Paynow page)

Step 4. Enter email address as GUEST USER

Step 5. Click log in

Step 6. Select ZIMSWITCH (VPAYMENTS)

Step 7. Fill in transaction details (full name and contact          number)

Step 8. Click make payment

How do I deposit via Ecoash?

Step 1. Click deposit

Step 2. Select OPTION 2 ECOCASH

Step 3. Enter Econet Phone Number

Step 4. Enter Amount

Step 5. Click Make Deposit

Step 6. Confirm payment on Ecocash Phone

How do I deposit using Telecash?

Step 1. Click deposit

Step 2. Select method of payment

Step 3. Enter Telecash Phone Number

Step 4. Enter Telecash OTP

Step 5. Enter Amount

Step 6. Click Make Deposit

How do I deposit via Econet USSD?

Step 1. Dial *727#

Step 2. Enter pin

Step 3.Select Option 1 –MY FUNDS

Step 4. Select DEPOSIT

Step 5. Enter amount

Step 6. Enter YES

Step 7. Confirm payment

How do I deposit using Telecash USSD?

Step 1. Dial *727#

Step 2. Enter pin

Step 3. Select Option 1 –MY FUNDS

Step4. Select DEPOSIT

Step 5. Enter amount

Step 6. Enter your PIN

Step 7. Enter YES

Step 8. Confirm payment

How do I buy via web portal?

Step 1  : Click buy order

Step 2 : Select Exchange

Step 3 : Select company

Step 4 : Select security

Step 5 : Enter quantity

Step 6 :Select time in force

Step 7 :Enter price

Step 8 : Place Order

You have successfully placed a buy order

How do I sell via web portal?

Step 1  : Click sell order

Step 2 : Select Exchange

Step 3 : Select company

Step 4 : Select security

Step 5 : Enter quantity

Step 6 :Select time in force

Step 7 :Enter price

Step 8 : Place Order

You have successfully placed a sell order

How do I buy via Android?

Step 1: Click my orders

Step 2: Click buy

Step3 : Select Exchange

Step 4: Select company

Step 5: Time in force

Step 6: Enter quantity

Step 7:  Click post

Step 8: Select Confirm

You have successfully posted a buy order

How do I sell via Android?

Step 1: Click my orders

Step 2: Click sell

Step3 : Select Exchange

Step 4: Select company

Step 5: Time in force

Step 6: Enter quantity

Step 7:  Click post

Step 8: Select Confirm

You have successfully posted a sell order

How do I buy via USSD?
  1. Dial *727#
  2. Select Option 3 ‘Trade Shares’
  3. Select Exchange
  4. Select Order Type( SELL)
  5. Select Counter By Alphabet
  6. Select Company
  7. Press 1 to Continue
  8. Enter Quantity
  9. Select Broker
  10. Confirm Order
How do I sell via USSD?
  1. Dial *727#
  2. Select Option 3 ‘Trade Shares’
  3. Select Exchange
  4. Select Order Type( SELL)
  5. Select Counter By Alphabet
  6. Select Company
  7. Press 1 to Continue
  8. Enter Quantity
  9. Select Broker
  10. Confirm Order
Are there extra costs that come with the use of C-Trade?

There are no extra costs except the usual transaction costs which comprise of bank charges and statutory taxes.

What charges apply for Mobile and Online Trading?

The normal statutory fees as governed by SI 100 0F 2016 and the normal mobile and online banking transactional costs.

How do I know whether there are shares available for me to buy?

The Market watch on C-trade allows you to view the shares available for each counter (ASK VOLUME), the price at which the shares are being sold for (BEST ASK), the share orders by the other buyers (BID VOLUME) and the price at which the other buyer are willing to pay (BEST BID)

What are the main benefits associated with C-Trade?

C-Trade offers various benefits to stakeholders, that is;

  • Promotes financial inclusion
  • Multiple capital market access channels
  • Access to multiple trading markets
  • Access to multiple liquidity channels
  • Centralized Order Routing
  • Centralized market surveillance & monitoring
  • Real-time Business Intelligence
  • Real-time transacting
  • Modern Technology
  • Strategic flexibility
  • Supports mass usage
  • Enhanced market efficiencies
  • Enhanced price discovery of securities 
Are my funds and shares safe in terms of security when transacting using C-Trade?

Trading using the C-Trade suite is very secure. The process requires authorization through PINs only known by the account holder thereby ensuring security of shares and funds.

How do I know that I will be paid after selling my securities?

The transaction process requires prepayment for the deal to settle thereby ensuring that only funded deals will settle in the normal 3-day process.

Where can I get assistance in case I am faced with a challenge?

Call the C-TRADE helpdesk oh the following toll-free numbers

Econet subscribers—08080277

Netone subscribers—08010077

Live chat on web portal

Email  C-TRADE on ctrade@escrowgroup.org

Whatsapp 0737594405

What are the market opening and closing times?

ZSE 10am-3pm

FINSEC 9am-4pm

What is the difference between ZSE and FINSEC?
  • Financial Securities Exchange (Private) Limited (FINSEC) is licensed by the Securities and Exchange Commission of Zimbabwe as a Securities Exchange (Alternative Trading Platform). FINSEC harnesses and facilitates electronic trading of a wide variety of securities, thereby formalizing marginalized market segments and bringing all alternative trading activities on to a central and organized marketplace. FINSEC provides a world-class electronic platform for the issuance, holding, trading, and settlement of financial securities.
  • The Zimbabwe Stock Exchange, or ZSE, is the official stock exchange of Zimbabwe. Zimbabwe Stock Exchange exists to mobilize long-term capital and to provide an efficient and reliable securities market.
What is the minimum deposit?

Please note that the minimum deposit is $10.

What is the minimum number of shares one can buy?

The minimum number of shares depends on the broker you would have chosen and the system notifies you if you are below the limit of the chosen broker.

Why is the price of Old Mutual on ZSE different from the one on FINSEC?

Old Mutual Limited OMU) is listed under ZSE and Old Mutual Zimbabwe Limited (OMZIL) is listed under FINSEC. OMZIL offers Zimbabwe-based clients a focused range of financial services products. OMU is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 17 countries.

How secure is your system?

The system is secure its protected by SSL certificates and Reverse proxy server.

How do I deposit using Ecocash?
  1. Click deposit
  2. Select the method of payment
  3. Enter Ecocash Phone Number
  4. Enter Amount
  5. Click Make Deposit
What is time in force?

Time in force is a special instruction used when placing a trade to indicate how long an order will remain active before it is executed or expires. These options enable traders to be more specific about the time parameters surrounding a given order.

What does these different times in force mean?
  1. Day orders are canceled if the trade does not execute by the close of the trading day. Often times, these are the default order type for many brokerage accounts.
  2. Good-Till-Canceled orders will continue to be effective until it executes or is canceled. Some common exceptions to the rule include stock splits, distributions, account inactivity, modified orders, and during quarterly sweeps.
  3. Immediate or Cancel Orders-are canceled if the entire order does not execute as soon as it becomes available. Often times, this is used to avoid purchasing shares in multiple blocks at different prices and ensure an entire order executes at a single price.
  4. Good Till Day-The GTD (Good-til-Date/Time) time in force lets you select an expiration date and time up until which an order will continue to work. A day order automatically expires at the end of the regular trading session if it hasn’t been filled.